Projects for telco & utilities

Our projects lead you in identifying the most suitable strategic solution to consolidate your presence in the market by means of:

Competitive Intelligence Italy/Abroad

Competitive Intelligence: deepening competitive strategies and competitors performances with reference to the proper sector.

Customer Satisfaction Audit

Customer Satisfaction Audit: to monitor your customers satisfaction and measure it with the respective performance indicators. The service Voice of the Customer (VoC) Monitoring enable you to record the opinions and the needs of the customers who use your services. That will let you know which aspect of your offer is to be improved to increase their liking.

Mistery Shopping

Mystery Shopping: to evaluate through the 'customer eye' the quality of the service given by your company at the time it is distributed. You will be able to read the results of this rating online and in real time on a platform dedicated.

Focus Group

Focus Group: to bring to light, in a comparison conducted by a professional, the deep motivations that guide your customers' choices.

Analitiycs for Marketing

Analytics for marketing: to help you to decide the best in an evolving optics following specific data mining activities on your database and integrating it with our data and others resulting from surveys ad hoc designed for you.

Geographic Market Potential Analysis

Territorial potential analysis: to focus on trade potentiality of new geographic areas where you intend to offer and sale you products. This analysis will give you a synthetic score for each potential area, a set of detailed indicators and a reasoned analysis document on findings, from which to deduce new expansion strategies for your business.

TAILORED RESEARCH

Ad hoc searches: analysis and deepenings elaborated in response to specific customers needs.

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