It means attempting to collect debt on friendly terms by:
- drafting and sending letters
- monitoring all credit positions online, in real time
- handling potential claims or complaints
- keeping track of payments made
- immediate notification through the online management system
- managing returned mail
It is carried out skilfully by our 500 employee telephone operators who specialise in both liaising with individual debtors and managing large volumes of collections.
We are a big team with the capability to communicate well with people in all different sectors of business.
It is an activity we carry out through our direct network of collectors spread across the country, who have the communications and mediation skills required to conduct negotiations.
We can set up personalised repayment plans to achieve a fruitful agreement between creditor and debtor.
It requires different measures from those normally implemented for commercial debt collection.
In fact, when dealing with public sector customers, the risk of default is very limited but lengthy payment delays can cause liquidity problems and thus have a negative impact on your financial situation.
With our help, you can reduce receivable days outstanding vis-à-vis public sector customers.