Correspondence work means attempting to collect debt on friendly terms through:
- drafting and sending formal written payment reminders
- online real-time monitoring of all positions under management
- handling complaints or claims
- keeping track of payments received
- personalised data exchange notification procedure
- managing returned mail
Phone collection is carried out skilfully by our 500 employee telephone operators who specialise in both liaising with individual debtors and managing large volumes of collections.
We are a big team with the capability to communicate well with people of all different backgrounds.