Customer monitoring and management for telco & utilities

Do you have all the information and tools you need to check whether a customer's creditworthiness changes over time? How ready are you to seize new business opportunities?
Make the right move: use our monitoring systems to run automatic checks, from whenever and wherever you want, on the quality and credit scores of each of your customers over the last 12 months.

Monitoring services

Our monitoring services inform you about any and all events or changes related to a company you have business relations with.

The Standard Monitoring service provides notices to keep you updated about any changes detected since the first report issued about a given company.

The Monitoring Plus service is more detailed: in addition to the notices, a new informative report is generated and sent to you each time a sigificant change occurs to a company being monitored.

Decision-Making Systems

PayLine Decision is a platform that evaluates the portfolio of your customers that belong to the PayLine community. It analyses your portfolio from a credit risk perspective and suggests the best course of action.
Because it is integrated with our databases on financial statements, payment patterns, credit events and business status, PayLine Decision allows you to:

  • learn your customers' updated recommended credit limit
  • assess the probability of default risk your portfolio is exposed to
  • outline the best direction to take
Customer Management Platforms

There are five: Cerved Credit Suite, Credit Board, FacilityLive, Graph4you e Cerved Connect for Salesforce. 

Cerved Credit Suite is our platform where you can analyse and manage your customer portfolio, request reports, assess risks and opportunities, and refine your commercial strategies.
It draws from the largest database of its kind in Italy to find the solutions you're looking for, allowing you to:

  • perform searches over an exclusively detailed bank of information
  • receive custom reports with risk indicators, creditworthiness scores, as well as tables and graphs that are easy to read
  • opt for different views of your portfolio, based on filter selections
  • enrich your data by collating it with ours, to obtain a well-rounded vision of your sector
  • receive notifications of any changes regarding companies you want to monitor

Credit Board is a solution that integrates with your systems so that you can efficiently organise credit It facilitates your day-to-day work, specifically by:

  • shortening credit recovery timescales
  • relieving you of potential disputes
  • organising and coordinating all the tasks that need to be carried out by the various personnel involved in credit management
  • executing the process workflow set by the credit manager

FacilityLive is a platform that offers you key information to implement timely engagement actions with your service users.
It summarises, in a single screen, the story of each customer relationship and strategic customer profile information, to improve your experience when consulting and interpreting the data.
It is a semantic search engine that is easy to use and provides you with:

  • a single, complete view of the pertinent data, updated regularly
  • operational improvements
  • custom scores

Graph4you is a web app and API solution that maps the connections between various public and private sector entities, with interactive graphs.
It is a tool helping you to:

  • reveal existing connections between companies, individuals and public bodies
  • gain a better understanding of the points that connect suppliers, competitors and potential customers
  • identify any critical situations
  • launch new business initiatives

Cerved Connect for Salesforce is an application that runs entirely within Salesforce to enrich your CRM with our data on over 6 million Italian companies, as well as to help your company develop more business in current and potential markets. It is a very effective tool to:

  • have an up-to-date and 'lean' CRM, without duplicates
  • improve your understanding of your customers
  • seize new business opportunities
  • receive reliable information about the financial performance and corporate structure of a company
Reporting Platforms

Is a software that facilitates data exchanges between different types of IT systems and connects all information available to you between systems.

Credit Limit is a platform that monitors credit lines and how they evolve, both by individual customer and by clusters of similar customers.
It is a reporting tool that helps you to:

  • access the information you need quickly
  • translate data you've collected into graphs and other numerical illustrations
  • analyse indicators and payment scores
  • monitor credit positions on a monthly basis
  • receive reports on performances over the last 13 months
  • set up an alert system with your own parameters
  • get a comprehensive view in order to make the right decisions

Custom Dashboards

Thanks to our partnership with Tibco, we offer a suite of data integration and visualisation solutions which, combined with Cerved’s vast wealth of information, enable you to:

  • generate and assemble customised credit reports
  • produce analyses of 'what-if' scenarios that can be adjusted to fit your needs
  • offer you screen views that match your interests
  • get deeper and clearer analysis of your data
  • move forward from data, tables and graphs to concrete actions
Vipo Monitoring

It is a service that keeps the real estate assets of one or more individuals or companies under daily observation, bringing you, in push mode, any new information on:

  • capital solidity
  • changes in ownership and/or shareholders' equity
Customer monitoring and management for:

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